Question 1

Is PASS operated by live agents or AI?

Accepted Answer

PASS uses AI voice technology designed for trade contractors. It answers every call instantly with no hold time, understands regional terminology, and captures job details accurately without human fatigue.

Question 2

How does PASS handle urgent emergencies?

Accepted Answer

PASS flags priority calls immediately for issues like backups or bursts and triggers escalation notifications via phone or SMS to your on-call technician based on your specific protocols.

Question 3

Does it connect to our current dispatch software or business calendar?

Accepted Answer

PASS can connect with Google Calendar, Microsoft Outlook/365, and Apple iCloud to support appointment scheduling and check for calendar conflicts. Available features vary by calendar provider and setup. If you do not have a current calendar, we can create a custom calendar that you can access through the Lead Connector app on your phone or computer through a business login. View and manage appointments in one place, including bookings made by your virtual receptionist. We set up your access and walk you through using the calendar during onboarding. For businesses using Jobber we can connect customer information with PASS. Additional workflows, such as creating service requests, may be available depending on your subscription and setup. Booking directly into Jobber's dispatch schedule requires separate compatibility and review. Using another system? Tell us what you use. We'll confirm the available connections, included features, and any additional costs before you sign up.

Question 4

Can it understand local trade jargon and locations?

Accepted Answer

Yes. PASS is configured with your service areas, local cities and communities, common trade terminology, services, and business-specific information. Whether a caller mentions a local area or uses terminology specific to your trade, your virtual receptionist is set up to understand the context and collect accurate information.

Question 5

What happens if a caller asks an unfamiliar question?

Accepted Answer

If a question falls outside your custom business rules, PASS politely lets the caller know, records their exact question and preferred callback window, and delivers a call summary notification directly to your phone.

THINGS TO TRY

Try the PASS Septic Demo

Routine Tank Pumping

Service Area Test

Emergency Drain Backup

Ready to Put It to the Test?

PASS

Answering & Scheduling Solutions for Local Service Businesses